Terms and conditions

1.1 Scope of General Terms and conditions of Sale

The terms and conditions such as explained hereafter concern all products on www.ernest-et-celestine.com and include all deliveries. Any purchase made through the website supposes the acceptance of the general terms and conditions of sale.

The general terms of SPRL Gabrielle Vincent can only be governed by and interpreted in accordance with Belgian law and the Belgian courts will have jurisdiction to resolve any dispute.

1.2 The terms and conditions of sale prevail over all other conditions

You can get these general terms and conditions of sale any time on our website and prevail on any other version or any other contradictory document.

1.3 Modification of the terms and conditions

Due to modifications in our offers or to legal modifications the terms and conditions can be changed. In this case the modifications are getting effective as soon as they are online and they cannot be efficient for any purchase done before these modifications.

2.1 How to purchase

So as tu purchase a product proposed by SPRL Droits d’auteur Gabrielle Vincent you must :

• Create a customer account
• Fill in your personal details and give a valid delivery address
• Confirm your purchase
• Pay

The purchase process is then completed

2.2 The checking of the registered information

If ever there would be an error when you fill in your email address or your address, SPRL Droits d’auteur Gabrielle Vincent would not be responsible if you don't get the order confirmation mail or if you do not get the order due to this error.

3.1 Legal conditions

The agreement between SPRL Droits d’auteur Gabrielle Vincent and you as a client takes effect when you accept the terms and conditions of SPRL Droits d’auteur Gabrielle Vincent.

SPRL Droits d’auteur Gabrielle Vincent is allowed to refuse a purchase or to submit it to more conditions. Especially in case of too big purchases or if the purchase happens to be done by a minor, or if the procedure was not complete, or if there was a problem on a previous purchase.

SPRL Droits d’auteur Gabrielle Vincent always confirms the purchase with an email. The agreement takes effect only when the confirmation mail has been sent.

The paiement of the purchase can only be done with the proposed payment methods.

The seller remains the owner of all products till the complete paiement of the products.

3.2 Paiement security

So as to guarantee the security of the online paiements and the protection of your personal data we use the SSL technology to lock them when being sent on the web. No specific software is needed to pay with SSL technology.

4.1 Delivery time

The delivery time proposed by SPRL Droits d’auteur Gabrielle Vincent is not contractual. The maximum delivery time is 30 days after the order time. As soon as the order has been delivered at the address given on the order form, the risks related to the product are at the expense of the client.

The information, the pictures, the oral communications etc relative to all the offers and main characteristics of the products are given to you with as many details as possible be it through the website, on the phone or by e-mail.SPRL Droits d’auteur Gabrielle Vincent is not responsible for incorrect or inaccurate data given by suppliers or producers.

The availability of the product is always precised. SPRL Droits d’auteur Gabrielle Vincent does everything possible to communicate correctly those data. It may happen that the delivery is impossible due to an unintended communication error concerning the stock or an impossibility to deliver coming from the providers. SPRL Droits d’auteur Gabrielle Vincent will inform you as soon as possible and will propose a solution to you.

The client can ask in writing for the cancellation of his / her purchase within 7 business days.

Following the reception of this written request, SPRL DROITS D’AUTEUR GABRIELLE VINCENT, BELGIQUE. RUE DE LA BROUCHETERRE 107, 6000 CHARLEROI must initiate the refund within 7 business days.

SPRL Droits d’auteur Gabrielle Vincent follows the official warranty directives of its providers. They can differ from a brand to another. That’s why they are always mentioned when you make your purchase.

SPRL Droits d’auteur Gabrielle Vincent,cannot be held liable for any fabrication default on a product of one of the producers.

You have to control the goods on receiving the purchase and check if the delivered products are the same as the ones you ordered.

If you find a defect or a visible anomaly you must communicate it to the SPRL Droits d’auteur Gabrielle Vincent within 7 business days following the delivery.

The return costs of the wrong products are at SPRL Droits d’auteur Gabrielle Vincent‘sexpense.

It can occur that SPRL Droits d’auteur Gabrielle Vincent cannot respect its obligations due to certain cases of force majeure

• By force majeure we mean any event circumstances be they foreseen or unforeseen on which are not in SPRL Droits d’auteur Gabrielle Vincent’s control and that prevent the SPRL Droits d’auteur Gabrielle Vincent to respect its obligations

During the force majeure event all the obligations of SPRL Droits d’auteur Gabrielle Vincent are interrupted. If the period exceeds 8 weeks both parties are allowed to interrupt the contract without any indemnity obligation.

Prices of goods will always be communicated before the payment occurs. All prices are in euros, all taxes included. Transportation fees are mentioned separately.

Products’ offers are only valid within the available stocks limits.

We retain the right to modify our prices at any time. We however undertake to apply the prices in force at time of the placing of the order.

The content of this website including the brands, logos, images, datas, dates, products names, texts etc are protected by the intellectual protection rights and belong to SPRL Droits d’auteur Gabrielle Vincent or to the third parties with rights.

The SPRL Droits d’auteur Gabrielle Vincent is the owner worldwide of the exploitation rights of Gabrielle Vincent’s work and in particular of all the reproduction, adaptation and representation rights of her work.

SPRL Droits d’auteur Gabrielle Vincent gave the exploitation rights to third parties for publishing the 26 children books “Ernest and Célestine” and their derivatives; and as well for the creation of original works derivating from the Gabrielle Vincent’s universe: Ernest and Célestine, The film, Ernest and Célestine, Travel and Ernest and Célestine, the Collection (1 and 2)

Claims must be sent within 7 days after delivery. If the claim is xxx our responsibility ends with the exchange of products. the responsibility of the seller can not go further than the amount paid on ordering the product.

SPRL Droits d’auteur Gabrielle Vincent generally deals with claims and questions within a reasonable delay of 7 days

Sales and contracts with SPRL Droits d’auteur Gabrielle Vincent are governed by Belgian law. In case of legal dispute, Charleroi’s court will be competent.