Privacy Statement

1.1. This privacy policy (“Privacy policy”) is for Ernest & Célestine Rue de la Broucheterre, 6000 Charleroi, Belgique

1.2. The privacy policy, together with the terms of use defines the rules which will be used to deal with any personal data we got through the use or the interaction you has with this website or any other online action we have, including social media and apps therefore named “website”. For more information on the use of cookies, pixels and social plugins please see the cookies pixels and social plug ins policy.

1.3. We will publish any modification done to the privacy policy on this website or we will send you an email

1.4. This privacy policy came into effect on January 1st 2022

2.1. We collect the personal data you share with us by the contact form you fill or by registering on a membership form, using interactive functionalities, signing up for a newsletter, participating in a marketing promotion operation, ordering a product or a service, asking for information and /or pedagogical material or participating in surveys. Such personal datas can consist in:

• 2.1.1. contact information( E.g name, postal address, e-mail address, mobile number or phone number.
• 2.1.2. buying and transaction information.
• 2.1.3. order and payment information (such as Visa number, expiration date, authorization number, security code, delivery address as well as invoice address.
• 2.1.4. clients’ service information (such as clients’ service inquiries, comments and reparation history).
• 2.1.5. user name and password.
• 2.1.6. photos, comments or any other content.

2.2. Nous collectons des métadonnées, notamment des détails relatifs à vos visites sur le Site Web, comme les données de trafic, les données de localisation, l'adresse IP, les informations du navigateur, les données de session, vos préférences, paramètres, weblogs et autres données de communication, que nous surveillons au cours de votre interaction avec le Site Web.

3.1. Nous traitons vos données personnelles aux fins suivantes :

• 3.1.1. If you fill the contact form with your name, email address phone number and preferences etc, we use these data to answer your questions to send information or for any other.
• 3.1.2. If you create a client account we deal with the asked data for the opening of the account we deal the requested data for opening the account as fore example your name, address, email, password, profile picture, data of third parties ( if you register through your facebook account for exampleà etc and to allow your inscription and the management of your account.
• 3.1.3. I you use our interactive functionalities we deal the requested data so that you can use these fonctionnalites et we manage their use.
• 3.1.4. If you are already a client we can send you advertisement about our products and our services so as you can use these functionalities and we manage with their use.
• 3.1.5. If you register for a service such as our newsletter giving us you mail address and your name we’ll use these data to send you the newsletter.
• 3.1.6. If you take part in a promotion, we’ll use the data we asked you to allow your participation for example to manage your invitation to an event or to contact the winner of the promotion.
• 3.1.7. I you order a product, material or a service we need to handle the data to manage you order such as your name, phone number and delivery address and credit card information.
• 3.1.8. If you answer one of our surveys and your give us personal data such as your personal data your name, your age, your job we use these data to analyze the results of the survey.
• 3.1.9. If your are ok to receive commercial information on demand we use your data to send promotional material and other communications to communicate with you about your participation to special events, programs, special offers surveys and manage this participation to give you advertisements on our products and services to adapt your use of the website, your commercial experience and adap your use of the website and the communication following your preferences and conditions.
• 3.1.10. If you interact with us on third social media we handle the corresponding data on these media (our interactions with you on a third social medium will follow the pricacy policy of the corresponding social medium.
• 3.1.11. We also handle your personal data so as to respect and handle the applicable legal requirements, our conditions of use the relevant industrial standards, the contractual obligations and our policies.

3.2. We handle the meta data we collect from you so as to make our website better, and to analyze the traffic tendencies and the use of our website so as to handle precise market operation aiming at developing and analyzing statistic and demographic data or to optimize our online presency as well as our commercial efforts.

4.1 we can send your personal data to a buyer if Ernest & Célestine is sold to a third person; in this case the personal data that Ernest and Célestine have from their clients will be part of the transferred assets.

4.2 We can give your personal data if we have to spread or share your personal data so as to respect every legal obligation or to have the general conditions or any other agreement adopted ; or to protect the rights, the ownership or the security of Ernest & Célestine our clients. It includes the exchange of data with other companies and organizations.

Duration of conservation of personal data

• We keep your data as long as you don’t revoke your consent for example by unsubscribing the newsletter or suppressing your account.
• We keep your data as long as law obliges us for example following the obligation to keep special data for accounting ar for fiscal right.

If you wish to make a contract with us e.g. if you order products or services we will have to ask you for some personal information so as to make the contract, that is your name, delivery address, address, payment information. if you chose not to communicate these information we could not deal the contract with you.

7.1 You have the right to:

• Ask the access to your personna data, their modification or their removal.
• Ask us to shorten the use of your personal data especially to prevent the use of your personal data for direct marketing actions.
• To ask us to give you or any other person or entity chosen by you to give a file with your personal data.

7.2 You can at any time take away your consent allowing us to deal with your personal data for the indicated purposes.

7.3 To deal with the mentioned rights you can contact us as explained in the point 9.

7.4. You also have the right to lodge a complaint with the competent authority.

For any question concerning the exercise of your rights you can contact us as follows:

Address:

SPRL DROITS D’AUTEUR GABRIELLE VINCENT
Rue de la Broucheterre 107
6000 Charleroi
Belgique

Phone +32 (0) 71 33 03 79

Mail: info@ernest-et-celestine.com